Yes. If you know the name and address of the person who should receive the sympathy gift, you can choose to send your memorial gift directly to them instead.Each sympathy box comes with an order confirmation, including notice of the box’s arrival at the address you tell us. 

Sympathy boxes are appropriate to send as a way of remembering a loved one at any time. We encourage you not to think of your order as an essential for an end of life service, but as a cherished token, appropriate at any stage of grieving after a loss has occurred.

Sympathy gifts are appropriate to send, as a way of remembering a loved one at any time. We encourage you not to think of your order as an essential for an end of life service. The gift is appropriate at any stage of grieving after a loss has occurred.

Our unique sympathy gifts are designed to be sent anytime after someone has experienced a loss, whether it's for an end-of-life service or as a gesture of love and support thereafter. Many individuals find anniversaries and birthdays particularly challenging and appreciate a thoughtful expression of comfort some time after losing someone close to them. Our memorial keepsake boxes are a great option for sympathy gifting and a perfect alternative to flowers.

You will receive an order confirmation from us by email as soon as your order is received which will include your order details and shipping information. You will also receive confirmation from us by email as soon as your order ships with links for easy tracking.

We accept most major credit cards and PayPal for your convenience.

We offer tracked shipping at checkout for full peace of mind. You will be able to view the status of your sympathy gift from dispatch to delivery.

Please reach out to us at support@uncommoncondolences.co so we can assist you.

Our sympathy gifts are packaged and shipped within 24 hours of ordering excluding weekends or holidays ensuring prompt service and delivery. For this reason we ask you to only complete your order when you are ready.

Orders are processed and shipped within 24 hours of ordering excluding weekends and holidays, and take 2-5 business days to arrive.

For each product, our design team has carefully created personalization limits [in our memorial gifts] that will look best, while giving you the maximum space possible. Spaces, punctuation, letters and numbers all count as one character each.

We produce items using the standard English keyboard. Please note that special accent symbols or special characters can’t be produced.The mobile site allows emojis to be entered, however, they do not print on the item and appear as questions marks on the finished product.